IT Field Service Technician
Evansville, IN Evansville, IN Full-time Full-time $19 - $21 an hour $19 - $21 an hour 3 days ago 3 days ago 3 days ago JOB BRIEF IT Field Service Technician As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail clients, allowing them to experience the best support available within the industry.
The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience.
The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements.
The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule.
The candidate will support clients' IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements.
The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback as well as making in-field decisions for a positive result.
Performance Responsibilities Exceptional Customer Service and relationship building competence Travel within a radius of 25 to 75
miles daily in a specific region Understand AC/DC and backup power concepts Excellent time management and reporting skills Familiar with various operating systems (e.
g.
- Windows OS, OSX, Linux/Unix) Manage triage, troubleshooting, and resolution to client scope on IT equipment Occasionally works at heights of 20' to 25', lift equipment training provided Document efforts, issues, and resolutions, close cases/tickets daily Experience desired in copper and fiber cabling and various terminating connectors Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment Able to lift 25lbs Preferred Experience and Certifications One-year IT technical support experience A
CompTIA certification required Net
CompTIA certification is a plus Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Overtime Supplemental pay types:
Bonus pay Application Question(s):
In what city do you currently reside? Education:
High school or equivalent (Preferred)
Experience:
Field service:
1 year (Preferred) Computer hardware:
1 year (Preferred) License/Certification:
Driver's License (Required) CompTIA A
(Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience.
The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements.
The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule.
The candidate will support clients' IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements.
The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback as well as making in-field decisions for a positive result.
Performance Responsibilities Exceptional Customer Service and relationship building competence Travel within a radius of 25 to 75
miles daily in a specific region Understand AC/DC and backup power concepts Excellent time management and reporting skills Familiar with various operating systems (e.
g.
- Windows OS, OSX, Linux/Unix) Manage triage, troubleshooting, and resolution to client scope on IT equipment Occasionally works at heights of 20' to 25', lift equipment training provided Document efforts, issues, and resolutions, close cases/tickets daily Experience desired in copper and fiber cabling and various terminating connectors Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment Able to lift 25lbs Preferred Experience and Certifications One-year IT technical support experience A
CompTIA certification required Net
CompTIA certification is a plus Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Overtime Supplemental pay types:
Bonus pay Application Question(s):
In what city do you currently reside? Education:
High school or equivalent (Preferred)
Experience:
Field service:
1 year (Preferred) Computer hardware:
1 year (Preferred) License/Certification:
Driver's License (Required) CompTIA A
(Preferred) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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